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Terms & Condition

Terms & Conditions

Your satisfaction is very important to us. We want you to be completely satisfied with the product that you receive from us, as we only sell high quality products. If you are not satisfied with your purchase, you can return any item(s) in its original condition which have not been WORN, SCRATCHED orWASHED.

If the item is out of stock, we'll notify you right away. All merchandise has to be in its original packaging. Please indicate a reason for your exchange on the invoice that was included with the shipment. Items returned without original packaging will be returned to customer. 

You may return merchandise by mail within 30 DAYS (see exceptions below) of receipt of purchase. You will receive a full refund LESS shipping. Please include your name, order number and a short note stating the reason for return/exchange. Your feedback is very important to us!

Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit will be automatically applied to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. 

Return/Exchange Exceptions:
Engraved Jewelry : NO returns/exchanges
Clearance Products: ALL SALES ARE FINAL: No Exchange/Return

PLEASE FILL RETURN FORM to retun or exchange

The wholesale orders are non refundable as these are prepared according to the peculiar requirements of each customer. unless the items arrive damaged. Please email us in 48 hours about damaged or incorrect items with codes and quantities. Please purchase a few samples before making LARGE WHOLESALE ORDERS. 
Customer is responsible for return shipping expense. Insurance & delivery confirmation on returns is strongly recommended. All refunds will be awarded upon return of the merchandise in proper condition.

Order Processing Information

Please note that the price of special order merchandise is subject to change due to the nature of fluctuating prices with precious gems and precious metals in the market. Prices shown on the website often reflect the price for that one specific piece within our collection. 

Orders are processed pending availability and credit verification. Orders placed on Friday after 5 PM AEST will begin processing on the following Monday. Evil Eye Store will contact you with a follow-up email if the merchandise you have selected is not currently in stock or if we need additional information for credit verification.

Delivery time does not include Sundays or holidays.
 
Refunds are issued for missed guaranteed shipments and will be processed by Evil Eye Store within 7 business days. Please allow your financial institution an additional 7 to 10 business days to post to your account
 
Evil Eye Store ship Monday to Friday and not on weekends or public holidays.
We will not be responsible for any late delivery arising from factors beyond our control.

We Accept : 

Credit Card

Most common payment method.
Visa, Mastercard, American Express, accepted.
Debit and gift cards accepted.
Orders processed quickly, unless there is a problem with the card.
Credit card info can be stored in your account for future use, or deleted for security.

Paymate

Growing in popularity for online purchases.
Orders processed quickly, as soon as you send us the Paymate payment.
Must leave our site and complete the order at www.Paymate.com.
We never see your personal financial data.
Paymate balance payments accepted.
Payment from unverified Paymate accounts accepted.
Visit Paymate site for more
 
Bank Transfer

Bank Transfer or EFT is preferred for wholesale orders over $2,000
Processed as soon as we receive the wire.
We never see your financial information.
Secure Order Processing

The security and privacy of customer information is one of our highest concerns. We realise you need to be confident that your credit card and other personal information will be secure when you shop at Evil Eye Jewellery Store so we utilise 2048 encrypted SSL certifcate your peace of mind.